480-382-0115
spectrumgroupaz@gmail.com
Welcome Tenants!
As of May 19th, 2017
Our office is located at:

2301 South Stearman Chandler, AZ 85286

Our office hours at 8am-4:30pm Monday- Friday

However our team works remotely and is only available to meet at the Arizona Avenue office by appointments set in advance


We are committed to your comfort and satisfaction, and pride ourselves on our tenant services and continuous upkeep of your rental home. Our friendly and dependable staff is here to
assist you!

In ongoing efforts to promote convenience and keep up with the modern tenant’s lifestyle, we utilize an online Tenant Portal that serves as a one-stop-shop for managing all of your
tenant-related needs. Each tenant has a personal portal where you can pay your rent, review payment history, submit maintenance requests, view the status of past requests, and
more. We invite you to take advantage of our electronic services.





Maintenance Requests
Please log into your Tenant Portal to report a maintenance issue. Once logged in, you can submit a new maintenance request and view the status of any previous requests. Requests
are reviewed Monday to Friday from 9am to 4pm*.

*Emergency Maintenance issues- please submit the issue on your portal and also call 480-382-0115 to leave a voicemail with our answering service.


Arizona Residential Landlord & Tenant Act
PDF not loading? Try finding it on the Housing.gov site directly here

How do I pay my rent?

ONLINE PAYMENTS THROUGH YOUR TENANT PORTAL




As always, our team is available to answer any questions or help walk you through your first attempts,
just call our office at 480-382-0115 or email us with your issues.

Our office no longer takes ANY rent payments (either in person or via the mail)- If you do not wish to pay online, you can request a pays lip be emailed to you in which you can then
pay your rent at any 7-11 or Ace Cash Express location.  Please email us if you need your pay slip.



When is my rent due?
Rents are due per your contract. All late fees begin at 5pm on the 1st of the month. Late fees are described in your rental contract. If you have questions please feel free to call us.
Since rent is only payable online or via over 100 valley wide locations- rent is due on the 1st regardless of when that falls (holiday, weekend etc so please plan accordingly.)

***Please note:  NO PARTIAL PAYMENTS OF RENT WILL BE ACCEPTED.  ANY ACCRUED LATE FEES OR SERVICE OF NOTICE FEES MUST BE INCLUDED WITH PAYMENT OF LATE RENT
OR PAYMENT WILL BE CONSIDERED PARTIAL
(See AZ Landlord Tenant Act Section 33-1368 Subsection B)

Ability to pay your rent online is revoked during any month that rent is paid late. In order for online payment to be re-instated you must pay in person with your payslip at 7-
11 or Ace Cash Express.

How do I submit a repair request?
All repair requests need to be submitted  via our online property management system via your Tenant Portal

For emergency issues after hours (before 9am and after 4:00pm Monday-Friday or on weekends) please still submit your
issue online and then contact us via phone to alert us of the emergency nature of your situation via our answering service.
The following types of issues would be deemed "EMERGENCY" Fire, Flood, Fatality, break in that has left a window or door unsecured,broken air conditioner or
broken heater and the temperatures are "extreme"
(For example- above 90 degrees, or temperatures are below 55 degrees for extended periods of time)

What to Expect AFTER you have submitted a maintenance request:

A team member from The Spectrum Group at Revelation Real Estate should review your maintenance request within four (4) business hours**. Our normal business hours are Monday-
Friday         8:00am-4:30pm Arizona time.
Our office is also closed on all major US holidays.

If it is after 4pm Monday-Thursday, you may not hear from our office until 10AM the next day

If your request was submitted after 4pm on Friday, or at any time during Saturday or Sunday you may not hear from our team until 10AM Monday.

If this repair is of an emergency nature (See example of "emergency" above)  Our vendors will
at a minimum contact you during the same day the issue is reported and will do their best
to fix the issue in a timely manner with as little inconvenience to you as possible.

All non-emergency issues will be handled in the order in which that are received.

If you have not been contacted by a vendor within 2 business days, please let our office know so that we can follow up and get a status on their scheduling and also provide you with
the vendors contact info in order to call them directly.  

If a vendor contacts you to schedule and discusses a "service call fee" this is a home warranty technician- inform them that they need to contact our office directly (480-382-0115) to
obtain payment of that fee over the phone.

You can log in to your portal and see updates to the status of this request at any time
Don't have an
account?
It's easy! Just let us
know you want to
pay your rent online
and we'll email you
an account activation
link.
More info
Already have an
account?
Click the button
below to be taken to
the Tenant Portal
login page.
Benefits
Once you've signed
up, you can:

View and pay your
bills anytime (24/7)
View and pay your
bills from anywhere
(any computer with
an internet
connection)
Set up an automatic
payment
Sign up for
automatic reminder
emails
Review your
payment history

Convenience
Have you ever
looked at a calendar
and suddenly
realized that your
rent was due that
day? Or worse yet,
that it was due a
few days ago and
that it was now
late? With online
rent payments,
these concerns are
a thing of the past.
Simply hop on your
computer and in just
a few minutes, your
rent is paid! Or
remove all doubt
and schedule a
payment in advance
so your rent is paid
automatically. Plus,
you get the added
benefit of not
having to write
checks, address
envelopes, or buy
stamps.

Security
In a world where
online financial
predators seem more
and more common, we
understand if you have
reservations about
entering your bank
account information
online. But fear not!
Your information is
password protected
and all transactions
are both encrypted
and securely
transmitted.
Getting Ready to Move out
Of a Spectrum Group
Property?

Click here for Move Out
Procedures and
Expectations
Looking for info on
Utilities for your
Rental?  Check here:

Local Utility Company
Information