Observing Memorial Day this May 29th

 

Memorial Day commemorates the military men and women who gave their lives in service to our country. We pray for blessings of peace on the families that have lost a loved one and for the comrades that did come home while their brother’s or sisters did not. we understand that today can be a very difficult time of reflection, while BALANCING pride of being an american.  so enjoy your pool time, BBQ and family time as we head into summer celebrating and observing this important day.

Much Love
Jason and Jessie Geroux

The Spectrum Group

 

RAGGED OLD FLAG

 

I walked through a county courthouse square,
On a park bench an old man was sitting there.
I said, “Your old courthouse is kinda run down.”
He said, “Naw, it’ll do for our little town.”
I said, “Your flagpole has leaned a little bit,
And that’s a Ragged Old Flag you got hanging on it.
He said, “Have a seat”, and I sat down.
“Is this the first time you’ve been to our little town?”
I said, “I think it is.” He said, “I don’t like to brag,
But we’re kinda proud of that Ragged Old Flag.”

“You see, we got a little hole in that flag there
When Washington took it across the Delaware.
And it got powder-burned the night Francis Scott Key
Sat watching it writing _Oh Say Can You See_.
And it got a bad rip in New Orleans
With Packingham and Jackson tuggin’ at its seams.”

“And it almost fell at the Alamo
Beside the Texas flag, but she waved on through.
She got cut with a sword at Chancellorsville
And she got cut again at Shiloh Hill.
There was Robert E. Lee, Beauregard, and Bragg,
And the south wind blew hard on that Ragged Old Flag.”

“On Flanders Field in World War I
She got a big hole from a Bertha gun.
She turned blood red in World War II
She hung limp and low by the time it was through.
She was in Korea and Vietnam.
She went where she was sent by her Uncle Sam.”

“She waved from our ships upon the briny foam,
And now they’ve about quit waving her back here at home.
In her own good land she’s been abused —
She’s been burned, dishonored, denied and refused.”

“And the government for which she stands
Is scandalized throughout the land.
And she’s getting threadbare and wearing thin,
But she’s in good shape for the shape she’s in.
‘Cause she’s been through the fire before
And I believe she can take a whole lot more.”

“So we raise her up every morning,
Take her down every night.
We don’t let her touch the ground
And we fold her up right.
On second thought I DO like to brag,
‘Cause I’m mighty proud of that Ragged Old Flag.”

Written by Johnny Cash

Summer Maintenance Reminders

Summer is here!! Tips and reminders for maintaining the home you are renting and staying in compliance with your lease obligations and responsibilities.
Please keep in mind for maintaining the home:

*Please make sure you change your AC filters monthly.  Often times, systems freeze up because the filters are not clean.  Arizona has nasty dust storms that necessitate regular changing of the filters and always being sure filters are installed.  If damage or repairs are caused by not maintaining the filters properly, you could be liable for the expenses.

*Use your portal to report regular maintenance issues.  Be descriptive of make/model of appliance issues, which bathroom has a leaking faucet, etc.  Phone calls and emails are not how regular maintenance is to be reported.  Your request will be delayed if not done on the portal or you do not give enough information for us to assign a proper vendor.

*While appliances not working and irrigation lines leaking are inconvenient, they are not emergencies.  They are usually not quick fixes and can take up to a week or two especially if a new appliance has to be ordered.  Additionally, if the home you are renting has two or more AC units and at least one is working, the priority will always go to a home with no working AC at all and that will not fall under an emergency for the technicians.  This is not something we can control.

*Remember, if there is a water leak, turn off the water at the valve to the affected area.  For example, if water is leaking from the washing machine valve, turn off the washing machine valve.  If the washing machine valve will not turn off, please remember to turn off at the valve going to the house or the main, if necessary.  If you cannot get the water turned off at all, or without turning off to the whole house, Let our team know immediately.

*If you have pool or landscaping services as part of your lease, please refer to your lease to be sure you understand your responsibility of reporting maintenance timely to avoid possible liability on your part.

*Make sure the irrigation timers are set for summer and watch for leaks.  If needed, turn off the irrigation and enter a work request online.

*HOA notices are not something we can control, but you are responsible for knowing and complying with your community and paying any fines resulting from not complying.  Please be sure you have the CCRs from the community you are living in.  This information is in your lease on lines 117-118.  Some violations we see are:  Parking overnight on the streetLeaving cans out on non-collection days – Recent oil stains in drivewayCoach lights not on from dawn to dusk – Weeds in landscape or unkempt landscape

Brand New Office Location!!

Good afternoon!

It is with great excitement that we are ready to announce that the brand new Revelation Real Estate brokerage office will be opening June 1st, 2017!  The Spectrum Group is looking forward to this new chapter and we want to be sure that you have the chance to update your databases with our new contact info:

The new address is:

2301 S Stearman
Chandler 85286

This is located only 3/4 of a mile south of the Loop 202 which will make it that much easier to get to! Access our new offices very easily by taking the Gilbert Rd exit and heading south past Germann- and turninng right into the Watermark at Airpark Plaza thyen head back past the round abouts Revelation Real Estate will be on the right- or you can exit at Cooper Rd and head south to Germann, turn left and head east to Stearman Dr (Light) and then turn right and head south to our offices on the left.

All other contact information for the Spectrum Group remains the same as follows:

Jason Geroux and Jessie Geroux

480-382-0118 direct phone line (voice and text)

spectrumgroupaz@gmail.com direct email address

Cori Colebeck

623-210-2135 (direct phone and text)

cori.colebeck@gmail.com
888-395-3558 direct fax

www.spectrumgroupaz.com direct team website

If you have any questions or concerns please do not hesitate to contact us.

Have a great day!

 

Thank you,

 

Jason Geroux

Spectrum Group- Revelation Real Estate

Maintenance Requests and Expectations



Today’s Topic is Maintenance Requests and Expectations:

Requesting Maintenance

Tenant Portals can be accessed here : http://www.spectrumgroupaz.com/Tenants.html OR CLICK THE APPFOLIO IMAGE BELOW

We MUST receive an online submission via your portal directly from a tenant named on the lease in order to initiate any calls for service.  These requests go directly to our maintenance department for review, vendor assignment and dispatch.  Any voice mails left or emails sent directly to the property manager or the spectrum group email address become delayed due to office hours, time off, lack of access to email or voicemail due to working in the field or anything else that may limit access to voice mail or email. 

Use of the portal submission satisfies the Arizona Landlord Tenant Act requirement of written notice and is also a tracking measure that both protects you and allows us a visual of which vendors we need to follow up with to ensure work is completed. There is also the ability to upload photos of issues directly to the team so they can expedite dispatch of vendors.

If you would like assistance in utilizing our online system, please let your property manager know, and we would be happy to provide a tutorial.

Minor Care Expectations of Tenants:


Per your lease agreement you are to maintain your home to the best of your ability and perform minor care such as tightening screws, resetting a GFI if you lose power, turning water off at valves if leaks occur, and resetting the garbage disposal with the reset button and turn of a hex wrench if jams occur. These are all typical examples of minor care items expected for tenants to handle.  It is VERY important that you take the time to find all shut off valves (for example under sinks, toilets and outside of the home for the main ) and become familiar with how they operate so you can act should an emergency situation arise and prevent flooding or water damage until maintenance can arrive for repairs. Please also become familiar with your breaker box and location of all GFI outlets (if applicable) as you will always be required to reset breakers and GFI’s for any electrical issues prior to us assigning a vendor to assess. Lastly it is critical that you take especially good care of your HVAC system by changing the filters every single month as well.  Please be aware that our team and the owner will manage repairs and maintenance of the home, but if it is determined by professionals that any issue is caused by tenant neglect or is a minor care item, any service call fees will be passed on to your tenant ledger. 

What Happens after you Submit Your Request:

Members of your maintenance team review the issue and any photos.  If you have not indicated that minor self care has already been attempted our team will prompt that. If additional info is needing to determine the proper vendor assignment that will be requested. It is best to be very thorough in your maintaince request when you submit it as the more descriptive you are from the start, the less delays in dispatching we will face.

A vendor will be assigned (or in some cases a warranty claim filed)- some home owners have warranty plans in place which adds an additional step to the process- Once we have vendor information we provide that to the tenant along with their contact info.  If you do not have a call from the vendor within 2 business days to schedule please call them directly and let our team know once you have an appointment scheduled or if you are having difficulty- we can only address issues with vendors that we are made aware of.

Please also note that it is very rare for same day repair services to take place- even for emergencies– sometimes we are at the mercy of vendor or part availability, especially after hours or on holidays. We do always perform within the law with regards to maintenance issues- and also highly value consistent communication from our tenants if issues are taking longer than seems reasonable.

Once you have an appointment scheduled- the issue may be repaired at that time or they may need to obtain approval or parts and schedule a revisit.

Work is completed and the vendor sends their invoice- If there are any notes that portions of repairs were preventable by tenant minor care or repairs were caused by neglect or damage, your ledger will be billed for the service accordingly and you will be informed via email. This is rare as most of our tenants are very consistent with their tenant minor care responsibilities.

If we do not hear anything from you or the vendor we simply wait for an invoice and close the work out on our end once we have that – Many vendors are great with their service and trades but not in their back office with billing and it can take up to 2 months for us to close a request out once the work itself is actually completed- If we do not have an invoice for an issue open more than 60 days we will then follow up- so unless we hear from you that there are concerns, delays, scheduling issues etc we will not know until then- so please communicate frequently if needed so we can best assist. 

We hope this sheds some light on how our maintenance process in house works and clears up any misunderstandings as it pertains to minor care expectations, tenant charges for repairs on your ledgers and time frames.

If you have an questions or concerns please do not hesitate to let our team know

Thanks
Jason Geroux

Spectrum Group Team Lead
Revelation Real Estate
480-382-0115

spectrumgroupaz@gmail.com

Rent Payments, fines and fees

Good Afternoon Spectrum Group Tenants!

Today we would like to share with you important information regarding paying your rent, taxes and any other fees or fines as well as give you insight into how our late process works in office.

Rent is always due as per your lease agreement (all leases started with Spectrum Group have rent due no later than 5pm on the 1st- if you transferred over with a lease already in place your due dates and late fee processes stand until lease renewal time and then will be switched accordingly for continuity sake unless there are special pre approve circumstances in place)

Late fees become applicable immediately upon rent being late and your Online Payment option through your tenant portal is revoked for that month until payment is received in full via use of your Payslip Bar code.

If you have been proactive (meaning you reached out to our team prior to your rent being late) to discuss issues with making your payment we may have the ability to turn your portal back on as a courtesy but all late fees and service of notice fines remain non-reversible. Communication is key here.  Same would apply for issues with any technical difficulties making online payment impossible on your rent due date- if you reach out to us at the time so we can troubleshoot, we are much more lenient. Our team has been very liberal with portal re-activation but will no longer continue to do so without proactive communication from tenants.

During the 1st week of the month a staff member on our team will sit down to review delinquent accounts and initiate 5 Day Notices. They will charge the Service of Notice fine at the time of printing your notice.  Once that process has been initiated the $25 Service of Notice fine is non reversible- even if payment is received before you get the mailings.  By law we must mail the letters both regular and certified mail so this is why you received the same notice mulitple times (and also as a courtesy via email)

If rent has not been received by the 15th of the month- eviction filing may be initiated.  Once that filing has occurred- all attorney fees associated with the court process will be yours to cover even if an agreement to stop the eviction before the court date is reached.

**New beginning January 1st 2017 If at any time your ledger is carrying a balance owed of more than $10 for outstanding tenant responsible repairs,  HOA fines, late fees, notice charges etc.- your online payment will be revoked until payment is made in full with your bar code. This change is being made in an effort to enforce the terms of the lease and ensure timely payments in full to our owners. As a reminder- we never accept partial payment so if at anytime you process payment for less than rent AND tax owed it will be rejected.

If at any point your rent is rejected or returned as Non Sufficient Funds (bounced payment, incorrect account info entered etc) you are immediately notified, your portal is revoked (payment must be made with your payslip bar code) , fines are charged, late fees are pro-rated back to the first and a certified notice prepared.  This may seem extreme but this process is governed by the Arizona Landlord Tenant Act and is in place to protect the homeowner. 

*If your rent has changed or you have additional charges, and you are set up for auto payment for a specified amount, there will be a problem with your payment.  You can update your auto payments to pay balance in full to avoid potential payment rejections, late fees, etc. 

 
Did you know!

*Your portal is available 24 hours a day, 7 days a week for you to review your tenant ledger and make applicable payments.

*Your payments show up immediately as they are paid, but can take 7-10 business days for the bank to process.

*You can access videos for how to use you portal with AppFolio?  These are step by step instructions for submitting maintenance requests, attaching pictures, setting up auto payments and more.

*You can use your mobile device to access your tenant portal. 

*Your portal cannot be accessed by us.  We cannot request or ask for money from your bank.  This simply means, you are literally pushing money from your bank to us.  This is a one-way system initiated by you only.  The system does not know if you enter your account or routing number correctly or incorrectly.  It is directed to process only what you request.  We cannot access, effect or change anything on your behalf.

*If your Online payment option has been revoked- you will need to use your Payslip Barcode (available on your tenant portal for download) to make your payment in person with cash at any local 7-11 or Ace Cash Express. If you can not locate your Bar Code it is your responsibility to request it to be sent to you.

We know this was a lot of information but hopefully this will help alleviate the most common questions we get each month.

Thanks!

The Spectrum Group @ Revelation Real Estate

Jason Geroux Team Lead
Jessie Geroux Executive Assistant
480-382-0115

spectrumgroupaz@gmail.com 

New Brokerage Name!!

Dear Valued Clients-

Effective Monday, May 9th, 2016, our brokerage is changing their name from
West USA Realty Revelation to REVELATION REAL ESTATE.

 

This is only a DBA (Doing Business As) name change and has absolutely NO bearing on
the contract/s that we are currently in.

Please let me know if you have any questions.

Sincerely,
Jason Geroux
The Spectrum Group Team Lead

Hello world!

The goal of the professionals at The Spectrum Group at Revelation Real Estate is to give our buyers, sellers, renters, owners and residents the ultimate real
estate experience by providing pleasant, professional, and honest service. We will work hard to maintain our commitment, and strive to exceed expectations
every step of the way. The Spectrum Group at West USA Realty Revelation has agents across the entire Phoenix Metro Area available to help buyers find their
next home, sellers list their property and renters locate their next place to live.
We Can Help!

Learn More about the stellar Real Estate Professionals on our team below

Jason Geroux (jg568)
Team Lead
Property Management

jasongeroux@gmail.com

First and foremost, I am the husband of a beautiful wife, and the father of  2 wonderful boys. My oldest son, Tyler, was diagnosed
with Autism on his 3rd birthday. Since that point, my wife and I have been extremely involved in the Autism Community. We have
chaired  autism fund raising events, and consult statewide providing  trainings  on autism and disability related issues. Our family is
actively involved in many ministries at
Sun Valley Community Church in Gilbert, AZ

I am a FULL time Real Estate Professional with Revelation Real Estate in the Phoenix, AZ area.
I have been active in the Real Estate world since 2007.
If you have not been living under a rock, you know what the state of the real estate market was at that time,
yet I still pursued a career in the field! That said I do have experience with short sale listings as well as representing buyers in short
sale and bank owned home purchases.

The Phoenix, AZ real estate market is on a rebound since the bursting of “the bubble” and I have been blessed to be able to help
clients sale their homes in a traditional manner (break even/ make profit) as well.  It is very competitive in 2014 and prices are now
rising once again and buyers should seek out a FULL TIME real estate agent to help them negotiate a purchase.

In 2009 at the request of several investor clients, I began providing full service Property Management Services.
I headed up the The Spectrum Group of Arizona Team (TSG) and oversaw
the Property Management division for Thompson’s Realty.

In Fall of 2012 after Thompson’s Realty broker Jay Thompson accepted a position with Zillow, that brokerage began making
significant changes which included a merger with exp Realty and reducing their property management division.  In order to continue
to serve that loyal base of property management clients my team had serviced for three years, I reached out to my clients and
discussed my plans to transfer my TSG properties to West USA Realty Revelation now known as Revelation Real Estate.  A company
with a phenomenal property management division, innovative use of technology and exceptional support for agents through
continued training and education.  I am excited to continue to grow my business and
help you with any of your real estate needs.

Jessie Geroux
The Spectrum Group Executive Assistant

I am lucky to work along side my fabulous husband as we each add different skill sets to make our team really click. I have the
privilege of running the day to day office and administrative tasks while Jason works directly with our clients.

I am an unlicenced real estate assistant working only in the capacity in which I am allowed. I get to coordinate with our vendors,
manage Jason’s calendar of appointments and scan lots of paperwork! I also created our multiple marketing websites (yes even this
one)  and run our numerous social media accounts.

Cori Colebeck (cc635)
Spectrum Group Team Member
cori.colebeck@gmail.com
(623) 210-2135

I’d like to begin with the honor and pleasure of being the wife to a wonderful and supportive husband, and mother to my son and
daughter. They fill my life with so many rewards and challenges. I am one of the elementary teachers at my church, New Life Community
in Peoria. I love being able to serve and be a part of our fantastic New Life family. In my free time, I love to spend time baking and trying
new recipes, spending time with family and friends, and exploring the outside world with my kids. During the cooler months of course!
I am excited to begin this new chapter of my life by joining Revelation Real Estate and The Spectrum Group. I look forward to working with
Jason and Jessie Geroux and help you with your real estate needs!